If you are a first time user, please reference the User Guides in the app section of this page.

You can change your password in the app or you can reach out to Geokey support at support@geokeyaccess.com

For security purposes, users can only switch their Geokey from device to device up to three times. If you register more than three different devices, you will be temporarily blocked and will have to contact your administrator to unblock you.

You will need to be within the Geofence of your access point in order for your access point to show up in the app.

If your access point does not show up, try swiping down in the app to refresh. If this does not work and you are within the geofence, you will need to check the following on your smart device:

Go to Settings → Privacy and Location Services → Turn On

Go back to Settings → Bluetooth → Turn On

If you still need assistance, reach out to support.

support@geokeyaccess.com
888 – 348 – 9905

You may have a connectivity problem with your network. Please restart the app and try it after a couple of minutes. If the problem persists, please use the In-App chat feature to open a ticket.

In order to add a person to the Geokey system, you will need to speak with property management so that they may have an account made. Sharing a Geokey account across multiple phones can result in your account being blocked.

Users can change their phone number in the Profile section in the app. If you are an admin, your can login to app.geokeyaccess.com to change it there.

If you would like your email changed, please contact Geokey support. They will need to recreate your account.