Support
FAQs
Have a quick question? We may have a quick answer. See our list of frequently asked questions. Can’t find your answer? Send us a message.
How can I get Geokey for my business?
Getting Geokey is easier than ever. Send a quick email to sales@geokeyaccess.com and we will get you up and going in no time!
How do I change my password?
Please click this link and follow the instruction to change your password. (link)
What if I get a new phone?
For security purposes, all users can only change their Geokey from device to device for up to 1 time. If you register more than 1 device, you will be temporarily blocked and will have to contact your administrator to unblock you.
My access point isn't showing up?
You will need to be within the geofence of your access point in order for your access point to show up in the app.
If you are within your access point, you will need to check the following.
- On iPhone, go to Settings → Privacy and Location Services → Turn it ON → Bluetooth Settings → Turn it ON. Refer to this link for more information. (link)
- On Android, go to Settings → Privacy and Location Services → Turn it ON Bluetooth Settings → Turn it ON. Refer to this link for more information. (link)
What does 'Failed to unlock' mean?
You may have a connectivity problem with your network. Please restart your app and try it after a couple of minutes. If the problem persists, please create a support ticket below to contact customer support.
Can I share access with my friends?
By contacting your administrator, they will be able to share a temporary key with your friends.
How can I change my phone number or email?
You can change the information in your profile in the app or you can login to app.geokeyaccess.com to change it there.
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Social
Geokey has updated our support number! You can now reach our support team at 1-888-348-9905 and live chat 24 hours, 5 days a week
Support Hours
Outside of these hours, support is provided by ticket and is monitored outside of office hours.
Monday – Friday
24 hour Availability
Weekends
9:00am to 6:00pm
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Quick and Efficient
We use our training tools for deeper insight into problems users may experience in order to expedite the troubleshooting process when handling support tickets
Best-in-Class
Our onboarding is second to none. Once you sign up with Geokey, you will get an Onboarding Support Specialist to take you and your team through training, app setup, and answer any questions you may have.